Shipping Policies
This document defines the terms and conditions relating to shipping of products purchased on www.thesattuco.com (here in after referred to as or “WEBSITE”), which is developed and operated by Goodify Pvt. Ltd. (here in after referred to as or “Goodify”).
We at “The Sattu Company” understand the importance of delivering your products in the finest condition and on time. Therefore, we have teamed up with some of the known and reputed courier partners in order to get the purchased products delivered to you in the time provided.
By using the WEBSITE, you are agreed to the terms and conditions of this Shipping Policy. This Shipping Policy outlines the delivery of the Products purchased on the Platform.
Following are the terms and conditions that constitute our Shipping Policy.
Shipping Within India:
- We receive orders 24*7. However, orders placed post 3 PM shall be considered as the order of next working day.
- Once you place an order using the Platform, you will receive a confirmation email.
- All orders are processed within 1 to 2 business days (excluding weekends and holidays) subject to the accuracy of the billing address.
- You will receive another notification when your order has shipped.
- Shipping charges for your order will be calculated and displayed at checkout.
- We will contact you via call/ text message/ e-mail as per the details provided by you at checkout to notify you on the day of product arrival.
- Order once placed cannot be cancelled.
- The delivery time may depend on Climatic Conditions or any other special situations arising from unforeseen conditions due to the current pandemic situation or any force majeure. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
- Whenever your order is shipped, you will receive an email notification with the tracking number you can use to check its status.
Contactless Delivery due to Covid -19
- You may also opt for contactless delivery. The courier person would leave your order outside your home.
- Any loss or theft would not be borne by Goodify site.
Payment Modes
Our shipping policy provides you with several payment options.
- Following payment options are accepted within India:
- Credit Card
- Debit Card
- Google-pay
- Paytm
- Phone pay
- Net-banking
- Cash on Delivery
*Notes*:
If you don’t receive your order within 7 days of receiving your shipping confirmation email, please get in touch with us at listen@thesattuco.com with your name and order number, and we will look into it for you.*
Refund, Return, and Exchange
We accept returns up to 1 day after delivery in case of damage. If the item is unused and in its original condition, we will refund the amount minus the return shipping costs.
If your order arrives damaged in any way, please email us as soon as possible at listen@thesattuco.com with your order number and a photo of the item’s condition.
We will address them on a case-by-case basis and try our best to work towards a satisfactory solution.
We will provide refund/return/exchange/ for products that are considered as unsuitable products. Unsuitable products are/have: -
Damaged;
Incorrect product;
Improper packaging.:
However Goodify Pvt. Ltd. will hold the right to decide on refund/return/exchange.
If the State Police Authority is required to examine the packager, we hold the right to open the same for them.
Changes to this Shipping Policy:
We may, from time to time, update this Shipping Policy. For material changes to this Shipping Policy, we will notify you either by placing a prominent notice on the home page of our Platform or by directly sending you a notification. We encourage you to periodically review this Shipping Policy to stay informed about any changes. Your continued use of the service constitutes your agreement to this Shipping Policy and any updates.
Conditions of Use and Notices:
Any dispute over this Shipping Policy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of India. If you have any concerns, please get in touch with us at listen@thesattuco.com in with a thorough description, and we will try to resolve it. For all further comments regarding this Shipping Policy, you may contact us at listen@thesattuco.com
